We guarantee...

C.A. Seydel Söhne warrants the harmonicas to be free from defects in materials and workmanship when leaving the factory.

Harmonicas found to contain manufacturing defects will be replaced or repaired at C. A. Seydel Söhne’s discretion for a period of 2 Years from the original date of purchase. This Guarantee does not include malfunction or damage due to misuse, abuse negligence nor repair or alteration not performed by C. A. Seydel Söhne INC. Guarantee service will not be performed unless your proof of purchase is received.

Reeds and valves are wearing parts and are not covered by the Guarantee. Any alterations or work done on the instruments by yourself voids the Guarantee.

 

 

> Service Manual (download pdf)

 

Return and repair procedure 

In many different countries we have authorized SERVICE SERVICE PARTNERs available who provide a professional repair service.

Please send the instruments as clean as possible in a well protected package. Individual reedplates could simply be packed into a padded envelope.

The customer must first call or email the appropriate SERVICE PARTNER for a reference number. Harmonicas returned without a reference number will NOT be accepted.

Please note: For all customers outside the European Union who want to send a repair to the factory in Klingenthal please send an email to service@seydel1847.com to get your official custom authorization number. Otherwise your parcel will be sent back without prior notice.

 

If a SERVICE PARTNER exists in your country, please do not send items to the SEYDEL factory in Klingenthal / Germany.

 

Инструменты необходимо высылать в сервисный центр, расположенный рядом с вами. Пожалуйста, НЕ ВЫСЫЛАЙТЕ сломанные инструменты на фабрику C.A. Seydel.

 

Please always add your address and a short description of the problem and send the instruments as clean as possible in a well protected package.

Please choose from the list below  which SERVICE PARTNER is in charge for you:

 

> Please choose your SERVICE PARTNER here

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